Returns and Refunds Policy

At Online Store Pk, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our policy below:

1. Returns

We accept returns within 7 days of delivery for unused and unopened items in their original packaging.

To initiate a return, please contact us within 24 hours of receiving your order.

2. Refunds

Refunds will be processed within 7–10 business days through the original payment method.

Shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the product is defective or damaged.

3. Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 24 hours of delivery for a replacement or refund.

4. Exchanges

We do not offer direct exchanges. Please return the item for a refund and place a new order for the desired product.

5. How to Return an Item

Contact us at onlinestorepk.co@gmail.com within 24 hours of receiving your order.

Follow the return instructions provided by our support team.