Return and Refund Policy

At Online Store PK, we want customers to be satisfied with their purchases. If you are not satisfied with your order, please review the eligibility requirements and return process below.

Return Eligibility

Online Store PK accepts eligible returns within seven days of delivery.

To qualify for a return, the product must be unused, unopened, and in its original packaging. You must contact us within 24 hours of receiving the order to begin the return process.

Products that have been used, opened, or removed from their original packaging are not eligible for return.

How to Request a Return

To request a return, email us at onlinestore.co@gmail.com within 24 hours of receiving your order.

Our support team will review your request and provide the applicable return instructions. Please follow these instructions when returning the product.

Contacting us does not automatically approve a return. The product must meet all eligibility requirements stated in this policy.

Refunds

Once an eligible return has been approved, the refund will be processed within 7–10 business days.

Refunds will be issued through the original payment method. Shipping charges paid on the original order are non-refundable.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an unused and unopened product.

Customers will not be responsible for return shipping costs when the product is confirmed to be defective or damaged.

Defective or Damaged Products

If your product arrives defective or damaged, contact us at onlinestore.co@gmail.com within 24 hours of delivery.

Eligible defective or damaged products may qualify for a replacement or refund. Our support team will provide the relevant instructions after reviewing your request.

Exchanges

Online Store PK does not offer direct product exchanges.

If you want a different product, return the eligible item according to this policy, receive the applicable refund, and place a new order for your preferred product.

Non-Returnable Products

A product will not qualify for return if:

  • It has been used or opened.
  • It is not in its original packaging.
  • The return does not meet the deadlines stated in this policy.
  • It otherwise fails to meet the return eligibility requirements.

Original shipping charges are also non-refundable.

Contact Us

For return, refund, or damaged-product assistance, contact:

Email: onlinestore.co@gmail.com

Please contact us within 24 hours of receiving your order when requesting a return, replacement, or refund.

Applicable Consumer Rights

Nothing in this policy is intended to exclude or restrict any consumer right that cannot legally be excluded under the applicable laws of Pakistan.